GENERAL QUESTIONS
- What is PhotoCrazy® & Its Privacy Policy ?
PhotoCrazy® is a private business dedicated to capturing high-resolution digital event and special occasion photography with participants in action. The photos proofs are posted within a day after the event on the Internet and can then be purchased on line. High quality pictures (up to 16x20 inches) or images on ceramic mugs, mouse pads, etc. are shipped within a few days after the order is received. The concept of offering event photos for inspection, selection and distribution via the Internet is a patented and proprietary process to PhotoCrazy®.
Our Privacy Policy is simple: We never have nor will will we ever share any customer information with anyone else! Extensive precautions are taken to minimize customer exposure. For example, credit card information is completely removed from our secure servers as soon as they are processed and extreme firewall protection is maintained 24/7. All of our thumbnail images are kept at minimum resolution to protect our customer privacy.
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- Can I become a photographer for
PhotoCrazy®?
Yes, we welcome any qualified candidate to take event pictures for PhotoCrazy®. Please review 'Job Opportunities' for details.
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- Can I start a business like PhotoCrazy®?
The process of offering event photos for inspection, selection and distribution via the Internet is protected by U.S. Patents No. 6,985,875 and No. 7,047,214. We welcome others who wish to license the process from us. Kindly contact us by email or phone to discuss the details.
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EVENT DIRECTOR RELATED QUESTIONS
- I am an Event Director and would like our event photos taken.
We welcome your request and inquiry. Kindly visit our 'Event Director' section that describes the details of requesting our services for your event. Please schedule your request as soon as possible.
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- Are there any geographic restrictions where event photos are taken?
There are no geographic restrictions, however, most of our event coverage is in California, Nevada and Arizona. Other areas may require additional preparation time and possible travel expenses to cover an event.
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- How much does it cost to have our event pictures taken?
There is no cost in covering an event unless unusual preparation or travel arrangements are necessary.
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- How will a charitable organization benefit from your services?
We will contribute 10% of our net proceeds from your event to your charitable organization. We require that you publicize our services on your WEB site or event literature to benefit from these contributions.
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- How can I publicize PhotoCrazy® on our WEB site for an upcoming event?
We have provided logos and text that we encourage you to include in your WEB site to make participants aware of our services. Please visit our 'Event Director' section for details or click HERE.
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- How can I publicize PhotoCrazy® in our literature for an upcoming event?
We have a high-resolution logo available to include in your literature. Kindly request that logo file from us by emailing your request to info@photocrazy.com. We also provide some descriptive text of our services that may be edited to suit your particular circumstances. Please visit our 'Event Director' section for details or click HERE.
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- Can event pictures be taken but not be public for everyone to see?
Yes, we can limit access to your event photos with a User ID and Password. Kindly request such preferences before the event pictures are taken and you must make the necessary arrangements to provide the User ID and Password to all participants. PhotoCrazy® can assist in this effort but we may charge administrative fees to do so.
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- Will your photographers take pictures of any kind of event?
PhotoCrazy® photographers will take pictures of any event, however, we will not be involved in, process or post pornographic, sexually suggestive or compromising photos. We may require written permission to post questionable photos and reserve the right not to post and/or remove any photos that we deem inappropriate.
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EVENT PARTICIPANT RELATED QUESTIONS
- How can I order Photos?
The process of ordering photos is simple. First identify the event by entering a keyword into our home page search box or use the pull down menus to locate a particular event by the date. Next navigate to your picture by using various techniques such as the time you passed the photographer or your name and/or bib number. Not all events have name or bib number searches but most timed events do. Finally click on the picture of your choice and follow the simple order instructions.
We provide an unconditional money back guarantee of satisfaction on all of our products.
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- What photo quality can I expect?
Our photos range in quality from 1300x2000 pixels at 300dpi and 24bit color resolution. These qualities are suitable to produce a stunning 5x7, 8x10, 16x20 or even 20x30 inch photos and posters. All of our photos are processed by Kodak on high quality Kodak paper. We offer an unconditional money back guarantee of satisfaction on all of our products. Ceramic mugs and mouse pads utilize a durable dye sublimation process that will not wear, scratch or deteriorate.
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- Can I see some examples?
Absolutely, here are some examples:
Click HERE for some picture examples.
Click HERE for an example of a ceramic mug.
Click HERE for an example of a mouse pad.
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- How long will it take before I receive the photos or products I ordered?
Your order is usually processed and mailed to you within a few days to one week after receipt. You may use our 'Order Status' section to find the precise status of your order.
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- I can't find my photo?
If you followed the procedures outlined in 'How do I order my Photos?' and still can't find your pictures, there may be a possibility that we didn't catch you with one of our photographers. Our photographers may have had to change 'film' or tend to some other camera problem just as you passed their location. Your picture may have been blurry or improperly exposed. Event photography can be an intense and demanding task and we ask for your understanding if not every shot is perfect or every participant is captured. Be sure to ask for our help in locating your pictures before you give up in finding yourself.
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- I received a picture that was ordered but something isn't right?
We provide an unconditional guarantee of satisfaction on all of our products! Be sure to contact us by email or phone and we will help you to resolve any problem or refund your money.
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- How long will these photos stay on the
Internet?
Our event photo proofs will stay on our WEB site indefinitely. We expect them to stay up at least 20 years or longer.
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- What can I do to prepare myself for an upcoming event?
The best way to prepare for an upcoming event where PhotoCrazy® is taking the event pictures is to
remember the time of day when you pass the photographer. We DO NOT require bib numbers and all of our photos are organized by the time of day they were taken. Other then that, be sure to smile when you pass the photographer (it makes for a much nicer picture), enjoy the event and leave the photography up to us!
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- Can I publish one of your pictures on my website?
You may use any of our products as you wish for personal use. Please contact PhotoCrazy if you wish to use any of our products for commercial use and obtain appropriate copyright releases.
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